FAQ about the sounds
Question: On which devices can the sounds be used?
Answer: The latest operating system should always be installed!
Korg Kronos Sounds on all KRONOS (from OS 3.0)
Korg Nautilus Sounds on all Nautilus (from OS 1.0)
Roland Fantom 07 Sounds on all Fantom 06/07/08 and 6/7/8
Roland Fantom 7 EX Sounds on all Fantom with the EX Update
Nord Stage 4 Sounds on all Nord Stage 4
Studiologic Numa Sounds on all Numa
Yamaha Sounds on all MODX / MODX+ / MODX M / Montage / Montage M (OS 2.5 / 3.0)
Kurzweil Sounds on all PC4 (from OS 1.11) and partly on Forte / K2700
Mainstage Sounds on Mainstage
Gig Performer Sounds require all software specified in the product. All other necessary data will be included.
Question: Are the sounds optimized for a specific keyboard variant?
Answer: Yes. For Korg, it's optimized for the 73-key (Kronos E-E / Nautilus C-C) variant, for Yamaha, it's for the 61-key variant, and for Kurzweil, it's for the 88-key variant. Gig Performer and Mainstage are programmed for a 73-key or 88-key variant. Roland Fantom (including EX) for the 76-key keyboard.
However, you can use the sounds on all variants and assign the keyboard as you need it. I'd be happy to help you with adaptations to a different size or customize the combination for you.
If a variant differs, it will be stated separately in the product description.
Question: Where do I order sounds?
Answer: In my online shop or by e-mail to sounds@thorsten-hillmann.de. You can find all prices and offers on the subpages.
Question: How do I pay for the sounds?
Answer: The shop offers various payment options. Just take a look. If you order by e-mail, you will find both the bank details for transfer and a QR code for PayPal payments on the invoice.
Question: How do I receive the sounds?
Answer: In the shop, a download link will be available immediately after receipt of payment.
Question: What about bulk discounts if I buy at different times?
Answer: The shop offers a flat-rate discount for a sales quantity of 10 sounds or more. If you frequently order individual items, please feel free to contact us by e-mail – we'll see what options we have to grant you a special discount.
Question: How do I get the sounds onto a device?
Answer: There is an instruction manual on my homepage/in the shop as well as a video on my YouTube channel. The procedures for Korg, Yamaha, Roland, Kurzweil and the software differ.
Question: What if I can't find a sound?
Answer: Then you write me an e-mail to sounds@thorsten-hillmann.de and I'll see if I can program the sound for you or if I simply haven't created a demo for it yet. If I have to create the sound, I will only charge for it at the end if it meets my requirements. However, you will always receive a demo so that you are also satisfied.
Question: What if I don't get along with the sounds or the device?
Answer: Then just write and we'll solve the problem together – by e-mail, chat, phone or video call. I usually respond with initial contact within 24 hours. The first 20 minutes are free. Afterwards, I charge the rate for telephone workshops.
That was my FAQ about the sounds. If you have any further questions, simply contact me by e-mail: kontakt@thorsten-hillmann.de