FAQ about the sounds
Question: On which devices can the sounds be used?
Answer: The latest operating system should always be installed!
Korg Kronos Sounds on all KRONOS (from OS 3.0 onwards)
Korg Nautilus Sounds on all Nautilus (from OS 1.0 onwards)
Roland Fantom 07 sounds on all Fantom 06/07/08 and 6/7/8
Roland Fantom 7 EX Sounds on all Fantoms with the EX update
Studiologic Numa sounds on all Numa
Yamaha Sounds on all Modx / Modx+ / Montage / M (OS 2.5 / 3.0)
Kurzweil Sounds on all PC4 (from OS 1.11 onwards) and partially on Forte / K2700
Mainstage Sounds on Mainstage
Gig Performer Sounds requires all the software listed in the product description. All other necessary data is included.
Question: Are the sounds optimized for a specific keyboard layout?
Answer: Yes. Korg uses the 73-key version (Kronos EE/Nautilus CC), Yamaha the 61-key version, and Kurzweil the 88-key version. Gig Performer and Mainstage are programmed for either a 73-key or 88-key version. Roland Fantom (including EX) uses the 76-key keyboard.
You can use the sounds on all versions and assign the keyboard as needed. I'm also happy to help you with adjustments to a different size or customize the combination for you.
Should a variant differ, this will be stated separately in the product description.
Question: Where can I order sounds?
Answer: In my online shop or by email to sounds@thorsten-hillmann.de. You will find all prices and offers on the subpages. The invoice will then be sent by email.
Question: How do I pay for the sounds?
Answer: There are various payment options in the shop. Just take a look. If you order by email, you will find both the bank details for transferring the money and a QR code/email for PayPal payments on the invoice.
Question: How do I get the sounds?
Answer: A download link is available in the shop immediately after payment is received. After payment is received, I will send you a download link to the required files, or the files themselves, as quickly as possible. This usually happens within 24 hours. For special requests, we will discuss the timeframe. In some cases, an additional charge of €5–€10 may apply, as this involves additional work. The entire package is also available on a USB stick upon request (additional charge of €10 and a one-week shipping time).
Question: What about quantity discounts if I buy at different times?
Answer: The shop offers a flat discount for orders of 10 or more sounds. If you frequently order individual items, please contact us by email and we will see what options we have for offering you a special discount.
Question: How do I get the sounds into a device?
Answer: There are instructions on my website/shop, as well as a video on my YouTube channel. I can also send you a PDF explaining the exact procedure. The procedures for Korg, Yamaha, Roland, Kurzweil, and the software differ.
Question: What if I can't find a sound?
Answer: Then send me an email to sounds@thorsten-hillmann.de and I'll check if I can program the sound for you or if I simply haven't created a demo for it yet. If I do have to create the sound, I'll only charge you if it meets my requirements. In any case, you'll receive a demo to ensure you're satisfied.
Question: What if I can't get along with the sounds or the device?
Answer: Just write to me and we'll solve the problem together. By email, chat, phone, or video call. I usually respond within 24 hours with an initial contact!
The first 20 minutes are free. After that, I charge the standard rate for telephone workshops.
That was my FAQ about the sounds. If you have any further questions, feel free to contact me by email: kontakt@thorsten-hillmann.de